Frequently Asked Questions
Everything you need to know about shopping with Sasa Global eShop.
Are the beauty products sold on Sasa Global eShop authentic?
Yes, we guarantee 100% authenticity. All our products are sourced directly from authorized distributors or the brands themselves to ensure you receive genuine, high-quality beauty items.
How long does international shipping take?
Standard international shipping typically takes 7 to 14 business days. Please note that delivery times may vary depending on your location and local customs processing.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged or incorrect item, please contact our support team immediately.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website where you can monitor your shipment's progress.
Which payment methods do you accept?
We accept a wide range of payment options including major credit cards (Visa, MasterCard, American Express), PayPal, and various regional digital wallets to ensure a seamless checkout experience.
Do I need to pay customs duties or taxes?
Customs policies vary by country. Any import duties, taxes, or brokerage fees are the responsibility of the recipient and are collected at the time of delivery by the local postal service or courier.